Making HR Information Easier to Find
Employees struggled to navigate a complex HR portal and often raised avoidable service tickets for routine policy questions.
We built a secure RAG-based web application that answers questions from approved HR policy content, provides links to the exact source pages, and supports escalation into the service-management process. The solution used Azure OpenAI, Azure AI Search, Azure Blob Storage, Azure Data Factory, Python, React, and automated content extraction.
Employees gained instant self-service access to policy information, routine ticket demand fell, and the HR team could redirect capacity toward higher-value work.

